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Can not install SP3 on CRSXIR2-SP2

Hi I have a Crystal report Server version XIR2 SP2 and developer XIR2 SP2 and want to install SP3 on the CR Server, to be able to post on Scharepoint 2007. So I downloaded the Upgrade pach namen

After extracting the file, I have started the Setup.exe the the Language selector comes up,and a wile later i get an error saying: "This installation is only Supported for Crystal Report"

The same applies when i want to install the Designer SP3 upgrade patch.

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3 Answers

  • Best Answer
    Posted on Jul 24, 2008 at 03:59 PM

    No luck this time also,I found the Download for CRXIR2 designer on the SAP Business Objects Download page. Unzip it and run the setup program,but i get the same message as with the BO downloads.

    On the other hand I can not find the BO Enterprise Downloads as only Crystal Reports, Crystal Reports Server and Excellius is available in the selection list.

    How ever I have continue searching for the Download files, and via the Additional Dowloads, I came on to the BO site again, and here the Files for CRSXIR2 SP3 and SP4 are available.

    This si the link:

    but these I have already tried with no luck, same error as before.

    Crystal Reports Service Pack 3 is for Crystal Reports XI R2 only, and cannot be installed on top of other Business Objects XI R2 products.

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  • author's profile photo Former Member
    Former Member
    Posted on Jul 22, 2008 at 01:41 PM

    You need to download the Business Objects Enterprise XIR2 SP3 for CR Server XIR2. You probbaly downloaded the Crystal Reports XIR2 SP3 only. This download doesn't include the server part. However the Business Objects Enterprise update does include the Crystal Reports XIR2 update.

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    • Former Member Ludo Eeraerts

      I'm sure. You won't find a separate Service Pack for Crystal Reports Server XIR2 on The BOE XIR2 Service Pack 3 applies to CR Server XIR2 and CR Designer/Developer XIR2 as well.

      I installed this myself without any issues. However i generally recommend doing a full backup of your system prior applying major updates.

  • Posted on Jul 24, 2008 at 11:49 AM

    I had downloaded the Servicepac's from the Business Objects Download site, here the SP3 & SP4 for CRServer is available. On the SAP,support site only the SP3 for the Designer is availabe.

    So I am now downloading the patches from SAP Support site, and give it a new try!

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