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Former Member
Jul 21, 2008 at 08:38 PM

Approver is not getting Approve/Reject links in his email

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We have an offline approval process where our SC approvers receive approval emails in their Outlook and they approve/reject the SC from there.

We have a situation where one approver receives the email without the approve/reject links whereas another approver with the same profile/role/setup (that we know of) has the approve/reject links. The SC requester is not the same as the approver so I don't know why one has the buttons and the other one doesn't.

Does anyone know if this is user-setting specific that could cause the problem? We're on SRM4.0.

Thanks for your help.

SN