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author's profile photo Former Member
Former Member

Serious Performance Issues from the Page Server and Crystal Cache Server

I have a client who is running Business Objects Crystal Enterprise XI, which is then integrated with a webclient application.

We are finding that on their system, when a report is run (very basic, simple SQL query), IIS becomes unusable. When we check the Task Manager, both the page server and the cache server seem to be eating up a lot of memory. This memory/CPU peak lasts much longer than normal and during which time, no users are able to do anything with the webclient application.

When the report has generated successfully and I try to View the report, it causing another spike in memory usage.

I have never seen this happen on any other client sites.

Do you have any information on what might be causing this and what steps I can take to sort it out?

All information appreciated.

Thanks

Bridget

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    author's profile photo Former Member
    Former Member
    Posted on Jul 26, 2008 at 11:16 AM

    Hello Bridget,

    I recommend to switch tracing on for both server.

    You should do this on a server which shows this behaviour and a server which does not show it.

    Then please try to search the log files for possible actions or errors.

    Just as a first step that you know where to begin to search.

    Regards

    Falk

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