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Former Member
Jul 20, 2008 at 07:36 AM

Doubts on Interaction Center Webclient functionality

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Dear all,

Kindly clarify my basic doubts on Interaction Center Webclient functionality.

Does IC Webclient records each and every interaction / Telephony conversation / mail / chat in the telephony server. If yes, where can I review all these records for any futher reference.

Where the Interaction recods will be saved?

How to end the session while interacting with a customer?

What is the difference betwenn 'END' and 'Hang Up' buttons funtionality in IC Webclient toolbar.

How to list a specific user call for a particular day or duration?

please educate me in about scenarios to get a better understanding on IC Webclient functionality.

Your help will be highly appreciated.

Thank you

Raghu ram.