Dear all,
Kindly clarify my basic doubts on Interaction Center Webclient functionality.
Does IC Webclient records each and every interaction / Telephony conversation / mail / chat in the telephony server. If yes, where can I review all these records for any futher reference.
Where the Interaction recods will be saved?
How to end the session while interacting with a customer?
What is the difference betwenn 'END' and 'Hang Up' buttons funtionality in IC Webclient toolbar.
How to list a specific user call for a particular day or duration?
please educate me in about scenarios to get a better understanding on IC Webclient functionality.
Your help will be highly appreciated.
Thank you
Raghu ram.