Hi, how are you gurus? I´m new to CRM and being an abap I would really appreciate your help in this issue.
I think something must be missing in spro or so because the standar transaction to assing the call list to the business partners (operator) is not working...
I can generate the list without problems and yesterday I found a method which allows me to assign which operators are to call the customers....so now I´m stucked because I cannot find another method that allows me to assign the business partner (customers) to the call list, that is to say the interactions.
Can anyone please help me?? Any comment, suggestion or guideline will be rewarded cos I really need to solve this problem and I don´t know how.
Thank you very much in advanced!!!!
Cheers!
Lorena.