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Can not void a check win paid from a down payment invoice

I am working on a problem where we can not void a check to adjust the posting date of the payment.

It would seem that the issue lies with the AP down payment invoice since the error message is

"Cannot cancel a document with down payment that was drawn to invoice {3703-6]"

any ideas would be greatly appreciated

Thanks,

John-Michael

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  • Best Answer
    Posted on Jul 18, 2008 at 12:59 AM

    Dear,

    Please first check whether the payment did select some down payment or not.

    If it did, for your issue, I am sorry to say that we don't have workaround from the point of view of system. We would like to recommande customer to consult with his accountant in order to by-pass the mistake he had done

    using standard application processes.

    After double confirmed with development,this issue is currenct system behavior.The reply is:

    1) payment for the down payment invoice cannot be cancelled if it was

    withrawn to AR invoice. It can be done after the AR invoice will be

    credited.

    However, we have another problems:

    2) the invoice cannot be credited if it closed/reconciled.

    And one more:

    3) cancelling of the manual reconciliation does not open the invoice.

    So according all these information the system behaviour is correct and we can do nothing here.

    Thanks

    Regards

    Apple

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