How are buttons in EP 2004s enabled/disabled? Not in the toolbar but in the iViews. Such as Account Sales Area, we had a button "Additional Sales Areas" enabled, but now it has become grayed out.
Is the enabling/disabling of buttons a PCUI issue that needs to be handled through DynPro or SPRO, or an authorizations issue that needs to be handled in the CRM backend system?
In this particular scenario the "Additional Sales Areas" button is also disabled in the GUI, but there are others such as a "print" button where it is only disabled in the PCUI.
Any help with this or documentation on how to enable buttons would be much appreciated.
Thanks!