FixPack 1 for CR2008 will not install

[Former Member]

I'm trying to install cr2008_fp1.exe. At some point in the installation, it's looking for CrystalReports.msi in Local Settings\Temp\RarSFX0\package. There is no such file in that directory (only a CrystalReports.msp).

So I popped in my 2008 install disk, and pointed it at the CrystalReports.msp found in the package directory of the CD. The following message appears:

The file 'D:\package\CrystalReports.msi' is not a valid installation package for the product Crystal Reports 2008. Try to find the installation package 'CrystalReports.msi' in a folder from which you can install Crystal Reports 2008.

So now I'm stuck. Anyone have any ideas?

Thanks!

Ron Moses

Edited by: ConEst Support on Jul 17, 2008 12:52 PM

[former_member11696]

Un-install the original CR 2008 and then download the full version of SP1. Sp2 is incremental so it will install over top of SP1.

Also, turn off DEP or set it to Essential Windows Services only

[Former Member]

No one's seen this? And there are no BO techs lurking around here? I thought this was the new and improved support system?

[fritzfeltus]

You need to have CR2008 Service Pack 0 installed before installing any fix packs (If you don't, your CR version number would be 12.0.0.549).

Download SP0 from here:

[Former Member]

Thanks, I'm already running SP0 (v12.0.0.683). But thanks for the tip!

[Former Member]

Did you ever find a solution for this issue?