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How to link a "product review"-interaction to a product?

Feb 27 at 02:59 PM

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Hi,

is it possible to import an interaction "PROD_REVIEW_CREATED" (via csv or odata) that is linked to a product, that I've imported before via csv?

I can only link it to an interest item. If the review is replicated from Jam Communities or Hybris Commerce it is shown in the "Products" App and is automatically linked to the replicated product. Is it possible to create a review as described above manually so that is also shown in that Products-App?

Best regards

Tobi

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1 Answer

Matthias Reiner
Mar 01 at 09:01 AM
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Hi Tobias,

have you checked the interaction api - should enable you to post interactions with products.

https://api.sap.com/shell/discover/contentpackage/SAPS4HANAMarketingCloud/api/API_MKT_INTERACTION_SRV

Regards,

Matthias

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Hi Matthias,

no I just tried it with the CUAN_IMPORT_SRV (I'm working in an on-prem system). I will check if it works with the new API.

Thanks & regards

Tobias

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Hi Matthias, Tobias,

I am trying to use the API_MKT_INTERACTION_SRV interaction api so that I can see the Product Review and Rating on the Products Use and Resonance app, but don't see the updates posted. I can see the Interaction content visible on the sentiment engagement app. I also included InteractionProduct, with a value for InteractionProductSentimentVa... but didn't work. Any suggestions on how to achieve this using this API?

Thanks for any info.

Kiran

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