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Former Member
Jul 17, 2008 at 08:46 AM

UME working with LDAP and user locked

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Hi experts,

I'm working with EP 2004s, UME works with LDAP data source. A user locked his account (some password errors) and I couldn't unlock this user with the portal Identity Manager. In the "account info" of identity Manager, I can see a check button for lock/unlock the user but in the modification view it don't appear so I can't unlock the user.

Reading a manual I saw the possibility of modify the lock with the Visual Administrator. I did that and the check button change in the portal but now the problem is that the user can't log in ("The authentication failed. Logon with password not allowed") and if I try to change his password with the identity Manager, portal show me that error message [LDAP: error code 53 - 0000001F: SvcErr: DSID-031A0FC0, problem 5003 (WILL_NOT_PERFORM), data 0]

Any idea?

Thanks