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ECSC Employee Replication - Mapping Employee Country from EC to C4C

Feb 26 at 03:37 PM

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In 1802 we have the Employee Country and few other Employee attributes available to select as a condition field in the routing rules in C4C. These fields obviously will have to be populated by the Employee replication from Employee Central to C4C system. What is not very clear is the mapping of these fields between the two systems.

  1. What are the equivalent fields within C4C for these Employee fields being replicated from EC such as Employee Country, Employee Manager, Employee Region, Employee Language, Employee Postal Code, Employee Department
  2. Where within C4C can we see these fields in the UI or expose them within the UI
  3. Do we need to exclusively map them
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2 Answers

Natalia Goyenechea
Mar 27 at 03:12 PM
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Hi Sathish,

As part of the standard Integration service you get in C4C some of these fields: Employee Country (EC WorkplaceAddress/Country),

Employee Manager, (not integrated)

Employee Region WorkplaceAddress/RegionCode,

Employee Language, (not integrated)

Employee Postal Code, (WorkplaceAddress/StreetPostalCode)

Employee Department (not integrated)

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Natalia Goyenechea
Mar 27 at 03:13 PM
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For the ones that you would have to exclusively map, so extend the integration.. follow the instructions published by Abinash in his fantastic series of blogs (number 3 contains step by step instructions) --> https://blogs.sap.com/2016/11/15/employee-central-integration-with-cloud-for-customer-via-hci/

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