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ECSC Employee Replication - Mapping Employee Country from EC to C4C

Feb 26 at 03:37 PM


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In 1802 we have the Employee Country and few other Employee attributes available to select as a condition field in the routing rules in C4C. These fields obviously will have to be populated by the Employee replication from Employee Central to C4C system. What is not very clear is the mapping of these fields between the two systems.

  1. What are the equivalent fields within C4C for these Employee fields being replicated from EC such as Employee Country, Employee Manager, Employee Region, Employee Language, Employee Postal Code, Employee Department
  2. Where within C4C can we see these fields in the UI or expose them within the UI
  3. Do we need to exclusively map them
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