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How are bugs fixed in a cloud system?

Feb 26 at 02:53 PM

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Hi,

I'm using a cloud version of hybris marketing now, and I was wondering how bugs are fixed?

In an onprem system you look for SAP Notes, or SAP makes you a note to solve a reported incident, but how does that work on cloud, you cannot just implement SAP Notes on there?

Kr,

Joyca

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Best Answer
Saurabh Kabra
Feb 26 at 04:52 PM
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Hi,

For all the bugs reported by incidents fix are provided by the medium of hotfix collections.as per the SAP Contract. These hotfixes may contain single/multiple fix for bugs reported by you or any other customers and generally deployed over weekends or non working hours to minimise the business impact.

Hope clearifies!

Thanks

Saurabh

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