DIEN vs. service master record

[former_member504446]

Hello gurus,

I know there are two ways of maintaining master data for services:

- Material master records with material type DIEN

- service master records

Now, what are the pros and cons of each alternative?

One thing I found out is that if I use DIEN-materials there is no way to record the provision of the service because there can be no goods receipt for DIEN-materials, correct?

What factors did I miss?

Thanks

Alicia

[BijayKumarBarik · Accepted solution]

Hi,

Quick answer for the above are:

Material master records with material type DIEN is used for when you offer "SERVICE" to your customer.( The steps are (VA01,VF01,VF04,F-28), If u used HR module( you can used with sales order with t.codes are: CAT2,CATS_APPR_LITE,CAT7,PR05,PRRW,PRFI)

Service master records(ESM) is used when you procure "SERVICE" from your vendor.( Steps are: ME21N with Item Cat. "D" with Acc. Ass. Cat. "K" or "C", ML81N,MIRO & F-53).

Regards,

Biju K

[former_member504446 · Accepted solution]

Thank you to both of you,

first of all, Kishore, you are perfectly right: A goods receipt can be performed for DIEN-materials, too. I got that one mixed up with service items in purchasing orders.

But then, the two answers unfortunatlly are a little contradictionary. In my view DIEN-materials can be used for procurement, too. So the sole difference for the process is that service master records are more detailed in reference to recording what exactly has been done and how long it took?

That means, if I only nead a means to record if a service has been provided or not (without recording any times etc.), DIEN materials are sufficient, correct?

Thanks again

Alicia

[Former Member · Accepted solution]

Hi

yes you are correct if no Tracking or recording of data such as time amount of work is required then there is no need of using service master you can go ahead with DIEN,

As Bijay , says as per the standard DIEN was designed for Sales usage only , but you can use DIEN for Purcahse also to avoid External services management.

Thanks & Regards

Kishore

[Former Member]

Hi

When a DIEN is used & when a Service master record is used.

DIEN is used when there is no requiremnt of Recording the service provided by the vendor. For DIEN Materials you can perform a Goods receipt.

Service master records are used when you need to record the service provided & provide the Comments required & the amount of work Completed the time utilised all these data can be captured using Services.

So based on your business requiremnt you need to identify what to use.

Thanks & Regards

Kishore