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Former Member
Jul 17, 2008 at 04:49 AM

can we trigger a workflow from e-mail create event?

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Hi Experts,

My scenario is very simple-Whenever a mail is send for approval to the approver,two workitems-Approve or Reject should be created in the Appover's inbox.On clicking on any one workitem, corresponding mail for approval/reject should be sent.

My only doubt is how to trigger an event which will start the workflow. Also it should be triggered only when the mail is sent to a particular person-say admin and not to every individual.

Can you please guide me on this since I am new to workflows?

What I am looking for here is:-

a) The definition of E-mail creation event, which can trigger my workflow.

b) This definition has to be specific. I mean workflow should trigger only when a mail is send to admin.It should not trigger everytime a new mail is created in the system.

c) I thought that the business object for E-mail is activity-BUS2000110.But again activity can be anything-E-mail,task,telephonic conversation.Which business object should be used here?

Please give me some pointers on this.

Thanks and Regards,

Rohit