Hi Experts,
My scenario is very simple-Whenever a mail is send for approval to the approver,two workitems-Approve or Reject should be created in the Appover's inbox.On clicking on any one workitem, corresponding mail for approval/reject should be sent.
My only doubt is how to trigger an event which will start the workflow. Also it should be triggered only when the mail is sent to a particular person-say admin and not to every individual.
Can you please guide me on this since I am new to workflows?
What I am looking for here is:-
a) The definition of E-mail creation event, which can trigger my workflow.
b) This definition has to be specific. I mean workflow should trigger only when a mail is send to admin.It should not trigger everytime a new mail is created in the system.
c) I thought that the business object for E-mail is activity-BUS2000110.But again activity can be anything-E-mail,task,telephonic conversation.Which business object should be used here?
Please give me some pointers on this.
Thanks and Regards,
Rohit