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Former Member
Jul 17, 2008 at 01:28 AM

BO installation issue

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We are trying to install BO and facing some serious issues;

Environment: BO Server is on Windows 2003; DB is Oracle10g

The client tried to install BO a few times before we came in. We uninstalled BO from Add/Remove program and then deleted Business Objects folders from the system that it leaves behind after the uninstall.

We started the intallation again; at Directory Selection step during the installation we noticed that Destination Folder field box was grayed out; and it says;

'Another BusinessObjects product has already been installed, BusinessObjects Enterprise X1 Release 2 will be installed to the same direcotory as the existing product.'

We went ahead and use the default in the grayed out field. BO didn't give us any errors. BO created CMS tables; Administration Launchpad and Infoview worked fine. In the next steps for our Analytics application, we needed some jar files in ..\Business Objects\common\3.5\java\lib folder and it was not there.

We looked in our test machines; it looked like that BO didn't deploy the jar files proeprly.

Client also mentioned that the engineer working on that before may have removed some registry entries.

Now we would like reinstall BO but before doing that we would like to resolve the issue we faced at directory selection as it will come up again.

If someone on this forum knows what's going on from the above details; that would be great.

If someone know how to properly uninstall BO; even that may include removing registry entries; please provide the steps.

Thanks!