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Former Member
Jul 16, 2008 at 10:35 PM

Cannot install Xcelsius Engage 2008 - Fatal Error

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We tried to install the Xcelsius Engage 2008 software but received the following errors and were unable to install the software. We are running Windows XP and have Office XP applications.

Installer Information: Office XP applicatoin: Excel, Word, Outlook, or Powerpoint must be pre-installed. Higher versions work fine.

Then after we say OK to that error we get the following error message:

Fatal Error: Installation ended prematurely because of an error.

I called BO support and learned that it is unavailable due to the switch to SAP support. I then called BO sales and was connected with the Xcelsius customer support team. They indicated that they couldn't get me to support but suggested I post the issue to here because their software engineers monitor the forums.

Please help resolve this issue quickly. Thanks.