Interaction center winclient R/3: Hit search filter

[Former Member]

Hello Expert,

My CIC winclient is working fine. Customer can call and agents are receiving the calls.

But the problem is, business partners are maintained for multiple roles in the system and thats why CIC is displaying mutiple hits in navigation area. This is creating confusions for the agents. I want to display only one hit here. Could you please guide me to accomplish this? I would highly appreciate your help.

Thanks,

Shubhangi

[Former Member]

Any updates on this thread?

Which BADI gets triggered when ANI lookup happens in SAP system? I am thinking of controlling it from there?

Let me know your thoughts.

Thanks,

Shubhangi