Hai All,
We have a workitem, which has 5 agents assigned. This workitem is shown in 5 users iuniversal worklist . When one of the user opens the workitem and just closes without doing any action. The workitem is reserved in that users universal worklist and the workitem is removed from the other 4 users universal worklist.
My user is asking that if a workitem is opened by one of the user and does not do any action, the workitem should not be reserved under his name. In other words, the workitem should be shown in 5 users universal worklist.
Please let me know how to resolve this issue.
Thanks & Regards,
H.K.Hayath Basha.