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Former Member
Jul 15, 2008 at 02:03 PM

Modifying Service Desk Mail Body Text

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Hi friends,

I'm new to Solution Manager. I've a requirement where, when a user creates a service desk ticket (NOTIF_CREATE), the resulting mail that's send to the person responsible needs to capture some additional data regarding the user raising the ticket. Could someone please guide me how to modify the standard mail body text to add these additional fields?

Thanks in advance.

Regards

Anil Madhavan