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Former Member
Jul 14, 2008 at 10:17 PM

Upgrading from 4.5 Pro to Engage 5.0


I am currently using 4.5 and purchased the upgrade to 5.0 today. I downloaded the install file and received my confirmation email with a unlock code. This allowed me to install the software, however, I cannot run it because it is asking for a key code. Where do I get the key code? Other than the digital rights #, there is no other code in the confirmation email. The digital rights code does not work, it states, "invalid key code".

I am extremely frustrated at not being able to talk with a real person for problem resolution. Any help would be most appreciated.