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Issue with Dunning Level F150

Feb 23 at 06:15 PM


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We have a scenario like this:

A customer has two dunning levels. He has been dunned for 1st level with 1 open items (invoice 111 due date Feb 16). Later on, 2 more items have been posted (invoice 222 due date Feb10 and invoice 333 with due date Feb 14).

Dunning procedure was setup as: Interval = 5, Dunning level = 2, Day in arrears on 7 and 20.

Forms: Level 1 - First Reminder | Level 2 - Final Reminder

On Feb16 I ran the program:

Invoice 111 was dun and setup as dunning level 1 -

On Feb 21 (5 days interval) program ran and:

Invoice 111 continue with dunning level 1

Invoice 222 dun with dunning level 1

Invoice 333 dun with dunning level 1

But the form that was sent was Final Reminder

I didn't understand why? All parameter on customer master/ dunning procedure was checked and are okay.

May someone know the reason? We have some logic or rule that once we already have an invoice dun, the other could be also level 1 - but the dunning letter (form) will be the highest?

Thanks in advance,

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