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Former Member
Jul 14, 2008 at 02:51 AM

How to delete complaints in CRM?

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Hi Experts,

Any idea how we can delete a complaint? Is there any function module or API available that can be resued? Can it be called from a workflow? The business scenario here is-whenever a complaint is created, a mail is send to the approver and if he rejects the complaint, then it should be deleted from the system. This has to be implemented via a workflow. I am only stuck at the last step-deletion of complaint via the workflow.How this can be achieved?

Any pointers?

Thanks and Regards,

Rohit