Exit button not working in pay slip page

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Hi, We just got the ESS payslip page where you can see the actual and previous payslips in a PDF format, but the issue is that when the user clicks on the Exit button the Portal hangs for a few minutes and end up with Web Dynpro Error.

My possible solutions are:

1. Either fix the issue with the Exit button or,

2. Hide the Exit button with the Personalization functionality, but for some reason I'm not being able to see this button in the Preview page through the PCD

Do someone knows how to fix the button or show the button in the Personalization page?

This is the log that I've got

com.sap.tc.webdynpro.services.session.LockException: Thread SAPEngine_Application_Thread[impl:3]_34 failed to acquire exclusive lock on client session ClientSession(id=(lwlpq01_LPQ_00)ID1265647750DB01522743276874704068End_742140988). Existing locks: LockingManager(ThreadName:SAPEngine_Application_Thread[impl:3]_34, exclusive client session lock: ClientSessionLock(SAPEngine_Application_Thread[impl:3]_16), shared client session locks: ClientSessionSharedLockManager([]), app session locks: ApplicationSessionLockManager([]), current request: sap.com/pb/PageBuilder).Hint: Take a thread dump of the server node to find the blocking thread that causes the problem.

at com.sap.tc.webdynpro.clientserver.session.ClientSession$LockingManager.lock(ClientSession.java:1511)

at com.sap.tc.webdynpro.clientserver.session.ClientSession.doProcessing(ClientSession.java:233)

at com.sap.tc.webdynpro.clientserver.session.RequestManager.doProcessing(RequestManager.java:149)

at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doContent(DispatcherServlet.java:62)

at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doPost(DispatcherServlet.java:53)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(AccessController.java:215)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:102)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:172)

Regards.