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Former Member

SAP C4C Parent Child Service Ticket

Hello experts,

I have a custom embedded component as a tab inside my Service TI in which there are multiple service ticket entries as records. I need to select any one of these records and on click of a checkbox there should be an event/action triggered which would make that particular service ticket as a parent ticket of the current service ticket.

Screenshot Attached : I have attached a screenshot in which I want to make one entry in the table with service ticket number 991 as a parent ticket of my current service ticket 993 on click of a check box or save button

parent-child-service-ticket-scenario.jpg

Could you please assist me on this.

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