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Deborah Albrecht

Delete converted Sales Lead C4C

Feb 22, 2018 at 08:48 AM | 204 Views | Last edit Feb 26, 2018 at 11:33 PM 2 rev.

Hi all,

how can a converted Sales Lead in C4C be deleted? The delete feature is greyed out propably due to the converted status. But this sales lead has unintentionally been converted to an opportunity. Then the opportunity is deleted. However, the sales lead now cannot be reopened and also cannot be deleted.

Anyone has a tip for me?

Best regards,

Deborah

SAP Cloud for Customer
c4c core | c4c | delete | reopen | sales lead
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2 Answers

  • Best Answer
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    Ricardo Noronha
    Feb 27, 2018 at 10:23 PM

    Hello Deborah.

    Delete Sales Lead object can only be done via custom odata service explorer, once you create your custom Odata, the activity will show in Dataworkbench tool.

    There is alo cases where the lead will not be deleted due to documents created afterwards as Master data for example, so there is a BTD reference (Business transactional data) and an error message may be triggered. it depends upon each case.

    Best Regards

    Ricardo Noronha

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    Prasanth Sarma Aryasomayajula
    Feb 22, 2018 at 10:43 AM

    There seems to exist a possibility of deleting Converted Leads via Migration /

    Data Workbench.

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    • Deborah Albrecht
      Feb 23, 2018 at 10:42 AM

      Hi Namita Roy,

      thanks for your response! I know we have to change to Leads because Sales Leads are obsolete and have to migrate. But in the mass data maintenance WC there is still a service for Sales Leads. Is it possible with this WC to delete data? With the data workbench I can add a column "ToBeDeleted" and set True for the data sets that should be deleted. Does this also work in mass data maintenance?

      Best regards, Deborah