Hi Fernando,
In addition to Bruno's recommendation, if you are using SAP Contact Center you will need to set the CDT startup parameter to autoanswer. Examples are included in the link. Also, with this you should not even require removing the reject button from the IC WebClient.
Andrei also wrote a really great blog on this "Auto accept functionality in Interaction Center" , which you could also check.
Hope this helps.
Best regards
Lloyd Goveia
Hi Garcia,
Thanks for your answer.
Our request is the call will be accept automatically by the agent.
If we removed the reject button the agent has the option no accept the call, I mean The call has to be accept for the agent every time (automatically).
Best regards,
Hi Fernando,
I would just try to remove the 'reject' option from corresponding communication toolbar profile (that is in use by your business role) and see the result.
You can access toolbar profile in SPRO > CRM > ICWC > Basic Functions > Communication Channels > Define toolbar profiles
Kind regards,
Garcia
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