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Cloud Connector to trial account: Does no longer work

Hi,

a cloud connector was attached to the Trial landscape some months ago and worked fine.

From one day to th eother it does no longer connect to the cloud issuing this error:

"500 Failed to sign the cloud connector certificate for subaccount XXXXXXXXXXrial@hanatrial.ondemand.com. Verify configuration and proxy settings — see ''Logs'' for details"

No proxy involved, no configuration settings changed.

Please advise.

Any help welcome.

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4 Answers

  • Best Answer
    Feb 22 at 10:25 AM

    Hi Marcus

    Which Java JDK are you running? I'm thinking this could be related to the certificates that ship with the JDK's keystore. Please check the Java requirements (scroll down to the Software section), and make sure your JDK is updated.

    Regards,

    Morten

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  • Feb 23 at 09:44 PM

    I had a similar issue when I had the cloud connector installed on Oracle Virtual Virtual box on Windows 10 - When I did the same on Mac Os it worked. (probably due to an earlier installed version of the cloud connector not sure).

    Ramesh

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  • Feb 22 at 09:58 AM

    Hello Marcus,

    The SCP certificates change from time to time when they have to be renewed. Please try to configure a new connection to your SCP from your SCC and it should work again.

    Best regards

    Frank

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  • Feb 22 at 11:30 AM

    Hello Marcus,

    Could you please paste some screenshots to see where the error appears, may be new firewall policies were defined that affected your connection to the SCP, what version of SCC do you use.

    Kind regards.

    Jhon Jairo.

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