We are upgrading from Crystal 8.5 to Crystal XI (not enterprise server). We need to provide the XI Crystal Viewer to the agency's desktop image lab to push it out to all desktops when our application is rolled out. Following the instructions in SAP Note 1218519, I tried to install the CRViewer on an XP SP2 desktop to test it, but it did not load and it appeared that nothing at all happened. I checked the system32 folder and the old crviewer was still there. I was an admin on the machine, logged in workstation only. The Crystal 8.5 viewer is already loaded on the machine. Is an installation log created somewhere I can look at to diagnose the problem? Is there any potential issue with installing the XI viewer on top of the 8.5 viewer? I tried to uninstall the 8.5 viewer, but that wasn't very successful, as the files still remained in the folders and in the registry. Do you have another suggestion for troubleshooting this problem?
Thanks