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Feb 21, 2018 at 03:19 PM

C4C with MRS on S4/HANA and CPI get Appointments

385 Views Last edit Feb 26, 2018 at 11:41 PM 3 rev

Inside C4C Ticket Item the scheduling method "Appointment" can be chosen.
After release for scheduling and saving the item the appointment button is activated.
The item is sent via CPI to the scheduling system.
Using the appointment button we can't see any appointment proposals or reaction in CPI or C4C monitoring.
How can we get a request to the scheduling system ?

There's no documentation of an interface for getting appointment proposals where can we get more info about this ?