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Former Member
Jul 09, 2008 at 11:57 AM

service desk error creating support message "help->create support message"

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Hi

I'm customizing SM 7.0 SP Stack 15 service desk scenario. I'm in a VAR SAP, so It's a mandatory scenario.

I've done all basic settings from General Settings, Connection to SAP, Online Documentation, ...,

Business Partners, iBase, Basic BC-Sets for Configuration, Number Ranges. After them , for Scenario-Specific Settings-> Service Desk->Service Provider I've done all these steps. At SAP System Solution Manager, I've created solutions at dswp transaction and EW Alert are centralized these steps works. Transaction notif_create works and iBase are well mantained.

The problem is when I try create a support message from satellite SAP system. I logged With a SAP user which is BP, key user and has authorizations in a satellite system and I choose help->create support message, so a pop-up appears and I fill the fields, and I press button (Save/Send). An error appears:

Error in Local Message System: Access via 'NULL' object reference not possible. Message was Not Created

In order solve the error I review:

- The satellite SAP system is at the iBase installed components.

- I've Assign Number Range for ABA notifications at SLF1 transaction.

- I've Checked number range for Service Desk Message at SLFN transaction.

- I've configured ABA Message transaction DNO_CUST01, transaction DNO_CUST04

- (satellite system) Transaction sm30, table BCOS_CUST:

Appl. + Dest. + +

OSS_MSG W SM_SMGCLNT010_BACK CUST620 1.0

TST_CUS 0120009939

RFC SM_SMGCLNT010_BACK works, SM recollects EW Alert from this satellite system

- (satellite system) I logged with a SAP user with these roles:

SAP_SUPPDESK_CREATE

SAP_BC_CUS_CUSTOMIZER according SAP NOTE 834534

SAP_BC_CUS_ADMIN according SAP NOTE 834534

SAP_SV_FDB_NOTIF_BC_CREATE

SAP_SV_FDB_NOTIF_BC_ADMIN

All these roles are mantained.

- I've review SAP Notes 834534, 864195, 621927(I haven't applied this SAP Note because it's older)

Please could you help me?

Thanks and Regards

Raul