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Former Member

Need configuration in the GTS Plugin for customer returns

Feb 20, 2018 at 03:30 PM | 47 Views

Please send me the configuration needed in both the GTS Plugin and GTS. We need to process imports for customer returns prior to goods receipt. We want to configure an inbound delivery for customer returns.

SAP Global Trade Services
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2 Answers

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    Former Member
    Mar 01, 2018 at 07:55 AM

    Hi Constance,

    i hope it is Sales Returns from Customer.

    if so, what is the business requirement to transfer the return order to GTS?

    in normal process the sales order and outbound delivery might have been screened.so, the sales returns are created for the same BP so, is there any specific reason or requirement behind this?

    Thanks,

    Srinivas Y

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    Former Member
    Mar 01, 2018 at 02:09 PM

    Yes it is a sales return from the customer. First of all the inbound delivery type had to be changed from a T(return) to a 7(notification) in order for us to configure it as an MM0B in the plugin configuration in ECC6. Then I mapped the ZRD type to DTAVI. This worked however I need to create a declaration prior to goods receipt and the inbound delivery does not appear in the work list because the predecessor document is not a purchase order.

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