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Portal iView not opening new link


We have a portal iView where we maintain few links to our applications/documents. These links are maintained as tiles(with sections like H1L1, H1L2,....,H2L1,H2L2,...etc.). We tried to update the link of one of the sections(H4L1) and in the preview of the iView it is showing correctly. But when we try to open it from portal tab, it is pointing to old link.

Any thoughts of what I am missing?

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2 Answers

  • Best Answer
    Apr 11, 2018 at 03:49 PM

    I had to update the Portal war file(Portalapp.xml and the corresponding JSP files for the iviews) to resolve the issue.



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  • Feb 21, 2018 at 05:21 AM


    Did you clear all portal caches? follow the below blog to clear all portal related cache?

    also did you try in incongnito window? it might be due to the browser cache issues, as well

    Thank you.

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    • Hi Sagarika,

      Sorry for the delay in getting back to you.

      Let me rephrase my portal issue.

      We have a custom portal iview that has all the labels and corresponding links to our company's internal applications(combination of KM, SAP transactions and URLs). I updated this portal iview's labels and the corresponding links per my requirement. When I launch this iview, I see updated labels but when I click one of the updated labels it still opens the old link and not the one that I updated to.

      I have tried below and the issue still exists -

      1. Cleared Navigation, OBN, local and cluster-wide caches.

      2. Synchronized caches.

      3. Updated PCD objects of Portal Applications.

      4. Restarted Portal server.

      What am I missing?

      Thanks, Sarat