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Multiple Customer Mobile No. Replication from ERP to C4C

Feb 20 at 11:39 AM


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Former Member


I need your support in specific case we faced it when we try to replicate customer from ERP to C4C if the customer have Multiple Mobile numbers the main one is only replicated so if any one face this case before could you please share what was the solution.


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2 Answers

Shivanand Hangaragi
Feb 21 at 07:52 AM

Dear Mahmoud,

In C4C, Phone information is part of Address information, and every Address node have 1 fields for Mobile, Telephone, Fax, Email etc. If you have maintained multiple phone numbers in ERP for a customer which belong to same Address info, then possible way is to create extension fields in C4C under Address node, and then map in middleware.

If you can afford to maintain multiple phone numbers with multiple address info in ECC, then you need not worry about any customization in middleware.


Shivanand B H

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Phil Cooley Feb 20 at 12:21 PM

What are you using to integrate the customer message? SAP PI? or HCI.

Regardless, obviously only 1 of the numbers are included in the mapping rules. You need to modify the mapping rules to include both.

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Former Member

We are using HCI as Middleware but am sorry what do you mean of mapping Rules.