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Buying List Not Deleted in ECC/R3

Feb 19 at 07:10 PM


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Dear Team,

We have a strange phenomenon observed in our SAP systems; our landscape is like SAP CRM is integrated with SAP ECC/R3; now for product/material buying list the source system is SAP CRM and the buying list data flows into SAP ECC/R3 through SAP standard middleware; the strange that we are observing for last few months is whenever a product/material is removed from SAP CRM buying list (using List Maintenance business role in CRM WebUI) the product/material is getting deleted from SAP CRM buying list; but the corresponding buying list entry in ECC/R3 table KOTG801 does not get deleted; we are facing this issue intermittently - most of the times then entries get synced between both the systems (CRM & ECC) but for some cases even though the entry is deleted from CRM but still it remains in ECC table;

As part of the troubleshooting we have checked the BDOC entry and looks like BDOC is carrying the required data/request from CRM and the outbound BDOC is processed successfully; thereafter we do not see any outbound queue stuck in CRM or an inbound queue stuck in ECC: also we checked if any job or program is keeping the "to be deleted" product/material in KOTG801 table in ECC in locked mode or not - we do not find anything such;

So it appears strange and as mentioned this intermittent issue is overcome only when the deleted product/material is added back into the buying list in CRM (to make sync in both the systems) and then deleted - this time when deleted it deletes from both the systems but the issue is after sometime one or few entries again come across of the same issue - product/material gets deleted in CRM buying list when it is deleted but the same deletion does not reflect in ECC/R3 table KOTG801;

Any idea please!



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