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How to send notification without any stage in approval path GRC 10.1

Hi,

The requirement from client is - HR Trigger termination, Manager should receive an email that "User id will be terminated on this particular date". As this is just a notification for manager, there is no approval stage. Request should get closed automatically.

We are wondering, as we do not have any stage, how we can send this custom notification to manager on request closure for HR Trigger Termination?

We tried to create manager stage with skip to next level (after 1 min.) but that does not work even, as skip to next could not be last stage.

any inputs from experts?

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2 Answers

  • Feb 20 at 07:02 AM

    Hello Sheenam,

    Please give following a try:

    Path one:

    Stage 1: Manager as Agent here. Send notification from this stage. Set Escalation as Skip to next stage after 1 minute. Routing enabled -> routing rule such that it will ALWAYS route to Path two.

    Stage 2: keep any agent, requests will NEVER come to this stage.

    Path two:

    No Stage. Whatever comes here will gets provisioned.

    Kind regards,

    Yashasvi

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  • Feb 26 at 12:38 AM

    Hi Sheenam,

    Yashasvi has provided a solution with a stage and escape. Looks promising, however, you can also simply use the notification event CLOSED and address that notification event to the manager. No further stage, etc. required.

    To suppress the message for other request types (not HR), search on Google for "SAP GRC hr trigger suppress notification".

    Best regards, Alessandro

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