on 02-19-2018 5:27 AM
Hi,
I use Win10 64bit and able to run BI support tool v1.1.8 without problem.
But BI support tool v2.1 is not working.
The error show as below.
After install Java runtime 8 and follow instruction in the discussion below problem still same. Turn anti-virus off also didn't help.
https://archive.sap.com/discussions/thread/3939257
Could you please advice?
Thanks and regards,
Chupong
Thanks for sending the Dependency Walker scan. I have spotted the problem.
The scan tells me that the sapjvm is unable to load the dependency MSVCR100.dll. To fix the problem, try the following:
Let us know how it goes.
Regards
Toby
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Alternatively, you can download from Microsoft the service pack and install the Visual C++ 2010 runtime which should install the MSVCR100.dll
Download the Microsoft Visual C++ 2010 Service Pack 1 Redistributable Package MFC Security Update
Hi Toby,
Thank you very much. After install Microsoft Visual C++ 2010 Redistributable Package (x64), it's work now.
https://www.microsoft.com/en-us/download/details.aspx?id=14632
Thanks and regards,
Chupong
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Hi Chupong,
Thanks for reporting the problem.
First, please download a utility dependencywalker x64. http://www.dependencywalker.com/depends22_x64.zip
Then open the file E:\BIPST\BISupport\bin\server\jvm.dll using dependencywalker (File, Open, jvm.dll). This will do a check for missing dependency on the client computer. Once the scan is done, click File, Save as and save the file. Email me the output file (.dwi) to toby.johnston@sap.com
Second, you can try the Oracle JVM workaround however the command to start the client is changed a bit in version 2.1. Try the following commands:
1. Open a command prompt and browse to E:\BIPST\BISupport\bin
2. Run the following commands (make sure you replace the value for JAVA_HOME with the location of your Oracle 64 bit JRE home
set JAVA_HOME="C:\Program Files\Java\jre1.8.0_151"
set PATH=%PATH%;%cd%
set FULL_CMD=%*
start BISupportTool.exe -Dtracelog.name=BISupportTool -Xms256m -Xmx4g -cp bitool64.jar;lib\apache.commons.codec\*;lib\apache.commons.configuration\*;lib\apache.commons.email\*;lib\apache.commons.io\*;lib\apache.commons.lang\*;lib\apache.commons.logging\*;lib\apache.commons.net\*;lib\apache.commons.vfs\*;lib\apache.directory\*;lib\apache.httpclient\*;lib\apache.mina\*;lib\apache.poi\*;lib\eclipse470\*;lib\java.native.access\*;lib\openjdk\*;lib\sdk42\bisdk\*;lib\sdk42\crsdk\*;lib\sdk42\cvom\*;lib\sdk42\rebeansdk\*;lib\sdk42\sdkbase.framework.java\*;lib\sdk42\slsdk\*;lib\sqlite.jdbc\*;lib\SSL\*;lib\tp.apache.guice\*;lib\tp.google.gson\java\*;lib\tp.json.java\java\*;lib\tp.protobuf\java\*;lib\webimasker\*;lib\screenconverter\*;lib\proxy-vole\* com.sap.ps.bitool.Application
Will look forward to hearing back from you.
Thanks
Toby Johnston
SAP America, Inc.
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Hi,
I think that error is due to the jvm.dll file not having read/execute permissions available.
Could you grant the permissions on the file (Or, if possible, everything within the installation directory?)
Cheers,
Leslie
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