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BI support tool 2.1 Error: loading: \BISupport\bin\server\jvm.dll


I use Win10 64bit and able to run BI support tool v1.1.8 without problem.
But BI support tool v2.1 is not working.
The error show as below.

After install Java runtime 8 and follow instruction in the discussion below problem still same. Turn anti-virus off also didn't help.

Could you please advice?

Thanks and regards,


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4 Answers

  • Best Answer
    Feb 21, 2018 at 02:34 PM

    Thanks for sending the Dependency Walker scan. I have spotted the problem.

    The scan tells me that the sapjvm is unable to load the dependency MSVCR100.dll. To fix the problem, try the following:

    • Search for this dll on the client where you are running the BIPST. You should find it here: C:\Windows\System32
    • If you don't find it, copy the file from another Windows10 x64 computer into C:\Windows\System32
    • Next right click on My Computer and choose properties, then click Advanced System Settings, Environment Variables. Under User environment variables and System environment variables, make sure C:\Windows\System32 is in the list of your Path variables, if not add it.
    • Save the changes and try again to run the BIPST client. This should resolve the issue.

    Let us know how it goes.


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  • Feb 19, 2018 at 04:21 PM


    I think that error is due to the jvm.dll file not having read/execute permissions available.

    Could you grant the permissions on the file (Or, if possible, everything within the installation directory?)


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  • Feb 19, 2018 at 05:01 PM

    Hi Chupong,

    Thanks for reporting the problem.

    First, please download a utility dependencywalker x64.

    Then open the file E:\BIPST\BISupport\bin\server\jvm.dll using dependencywalker (File, Open, jvm.dll). This will do a check for missing dependency on the client computer. Once the scan is done, click File, Save as and save the file. Email me the output file (.dwi) to

    Second, you can try the Oracle JVM workaround however the command to start the client is changed a bit in version 2.1. Try the following commands:

    1. Open a command prompt and browse to E:\BIPST\BISupport\bin

    2. Run the following commands (make sure you replace the value for JAVA_HOME with the location of your Oracle 64 bit JRE home

    set JAVA_HOME="C:\Program Files\Java\jre1.8.0_151"
    set PATH=%PATH%;%cd%
    set FULL_CMD=%*
    start BISupportTool.exe -Xms256m -Xmx4g -cp bitool64.jar;lib\apache.commons.codec\*;lib\apache.commons.configuration\*;lib\\*;lib\\*;lib\apache.commons.lang\*;lib\apache.commons.logging\*;lib\\*;lib\apache.commons.vfs\*;lib\\*;lib\apache.httpclient\*;lib\apache.mina\*;lib\apache.poi\*;lib\eclipse470\*;lib\java.native.access\*;lib\openjdk\*;lib\sdk42\bisdk\*;lib\sdk42\crsdk\*;lib\sdk42\cvom\*;lib\sdk42\rebeansdk\*;lib\sdk42\\*;lib\sdk42\slsdk\*;lib\sqlite.jdbc\*;lib\SSL\*;lib\tp.apache.guice\*;lib\\java\*;lib\\java\*;lib\tp.protobuf\java\*;lib\webimasker\*;lib\screenconverter\*;lib\proxy-vole\* 

    Will look forward to hearing back from you.

    Toby Johnston
    SAP America, Inc.

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  • Feb 22, 2018 at 03:31 AM

    Hi Toby,

    Thank you very much. After install Microsoft Visual C++ 2010 Redistributable Package (x64), it's work now.

    Thanks and regards,


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