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How to configure a Office 365 email on SAP BI 4.2 Pack 4 server to send scheduled reports by email

Feb 21 at 02:37 PM


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Former Member

Hi All,

I am trying to schedule BO reports to office365 server and I am getting the following error, I am using port 587.

Any help would be greatly appreciated.I am open to suggestions and workarounds.


Prince Britwumemail-config-error.png

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1 Answer

Leslie Mui
Feb 21 at 07:50 PM

I recommend following KBA 2540416 - How to set up SMTP over SSL on 4.2 SP04+

Your error indicates that the CA certificate isn't found in the default location. You can find the CA certificate here, follow the instructions in the above KBA to configure it.


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Former Member

Hi Leslie,

Thank you for your response,

I am fairly new to BO,

I downloaded the certificate and installed it in the folder path but I still got the same error, is there anything I might not be doing right?

Your help is appreciated.

Kind Regards,

Prince B.


Check that the certificate is renamed and the extension is correct (.crt)

If it doesn't work with the default variable, try setting the destination to the absolute path to the file.