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Former Member
Jul 07, 2008 at 10:33 AM

Badi to set the defualt priority for repair tickets

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Hi,

My requirement is, when the IC agent saves the repair ticket the priority filed should get set automatically to some value based on the business logic. For this i am trying to use Prepare method of the ORDER_SAVE badi. But unfortunately it's not getting triggered when i save the repair tickect in WEB UI.

Friends, is there any othor Badi for this? or the way i am trying to proceed is wrong. Your help is greatly apriciated.

Thanks,

Ravi