My requirement is, when the IC agent saves the repair ticket the priority filed should get set automatically to some value based on the business logic. For this i am trying to use Prepare method of the ORDER_SAVE badi. But unfortunately it's not getting triggered when i save the repair tickect in WEB UI.
Friends, is there any othor Badi for this? or the way i am trying to proceed is wrong. Your help is greatly apriciated.