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Follow up Ticket in C4C Ext. App

Oct 26, 2016 at 02:28 PM

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Hello all,

does someone know how I can create follow up tickets in the Cloud4CustomerExtended App? I don't find it.

Thanks.

Kind regards,

Deborah Albrecht

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1 Answer

Best Answer
Gabriele Bodda
Nov 25, 2016 at 01:07 PM
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Hi Deborah,

It is possible to create a Follow Up ticket in RUI, but the flow is a bit different compared to HTML5.

You need to go to the Related Items tab within the Ticket UI (you may need to expose it). There you will find a "Follow-Up Items" table, from where you can create a new Follow Up Ticket. See also the screenshot below.

Kind regards,
Gab


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