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author's profile photo Deborah Albrecht
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Deborah Albrecht

Follow up Ticket in C4C Ext. App

Posted on Oct 26, 2016 at 02:28 PM 250 Views

Hello all,

does someone know how I can create follow up tickets in the Cloud4CustomerExtended App? I don't find it.

Thanks.

Kind regards,

Deborah Albrecht

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    author's profile photo Former Member
    Former Member
    Posted on Nov 25, 2016 at 01:07 PM
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    Hi Deborah,

    It is possible to create a Follow Up ticket in RUI, but the flow is a bit different compared to HTML5.

    You need to go to the Related Items tab within the Ticket UI (you may need to expose it). There you will find a "Follow-Up Items" table, from where you can create a new Follow Up Ticket. See also the screenshot below.

    Kind regards,
    Gab


    screen-shot-2016-11-25-at-130652.png (72.0 kB)
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