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Issue with auto ticket creation.

Feb 20 at 10:59 PM


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Hello Experts,

Need your help,

We have an issue with auto ticket creation.

When customer replies to the email somehow the subject is changing by adding [EXT] or [EXTERNAL], with this system is creating new ticket, where it is supposed to attach the reply to the existing ticket.

How to stop creating new tickets for replies from customers.

Thanks in advance.

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