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C4C MRS Integration Scope Question use C4C resource scheduler required ?

Feb 15 at 03:02 PM

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Acoording to SAP Help for C4C MRS Integration the procedure for MRS integration ist this procedure:

  1. First, scope in Resource Scheduler.
  2. Next, go to the Questions tab and select Resource Scheduler to display related questions as follows:
    1. Do you want to use C4C Resource Scheduler?
    2. Do you want to integrate with MRS?
  3. Selecting to integrate with MRS will enable the MRS integration in the SAP Hybris Cloud for Customer tenant and will make associated MRS scenarios available.
  4. Next, perform fine tuning activites for customer support tickets.

Does step 2 require both options checked or only option 2.2 and not 2.1 ?

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1 Answer

Best Answer
Anshika Goyal
Feb 21 at 11:01 AM
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Hi,

Only one of the options (2.1 or 2.2) should be checked. Either use C4C Resource Scheduler or use integration with MRS.

Regards,

Anshika

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