Installed Base

Hi All,

Im new to CRM Service - I have some Queries - Please though me some Light .

1. For Maintaining I Base - do the User has to Create IB51 r else when he Enters Sales Order and Product - Is there autormatically Created ?

2. If the Customer comes to you with Complaint with in the Warranty - How the Entry will be Updated Ibase

3. How the Connectivity Between Ibase and Transactions will be ?

Please Provide you Valid Inputs. Thank you.

Regards,

Amrita.