I need to fetch following fields in BADI ORDER_SAVE. Which is triggered when interaction record is saved or end on WEB CLIENT.
Unique Reference (Interaction Record) ID
Model Type (Water, Wasterwater) - Activity Reason derived
Event Condition (Contact Category)
Reason (Contact Reason)
EventNotes: Date, Type, Text (Interaction Record Text date,
type and content)
Location Id (Functional Location ID)
Contact Name (Customer Name) -> Concatenation of First and
Contact Type (Communciation Method)
ContactMediumAddress (Phone Number, Email ID used)
I tried with CRM_ORDER_READ but Execution is not returning back to badi because some CX_SY..... exception is not handled in standard.
As i am new to CRM i dont know whether this is allowed in BADI or is there any other method to fetch this details. Please suggest
Thanks in Advance