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My organizational structure is not taking properly hierarchy of users.

Hello experts,

I am looking for your help for the next issue: When i try to assign a task or a visit to my team i am not able to visualize the employees who are configured into my organizational structure.

For example, i have configured an employee as a manager for an specific area of my Company and he has two employes more on charge. According to the configuration i have done into the organizational struct i must be able to see those employees for assigning the visit.

This a picture of my configuration:

I have to Gabriel Gamboa configured as a manager and Julio Cesar, Salvador and Carlos are on charge of him.

When i try to assign a visit to Julio Cesar, Salvador or Carlos from Gabriel. I can´t see them as my employees on charge to assign the visit.

I see more employees than Gabriel has on charge.

1.png (49.5 kB)
2.png (53.7 kB)
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1 Answer

  • Feb 26, 2018 at 05:49 AM


    Are you sure this is an SRM system? I never saw such place for user maintenance in SRM system.

    Please clarify the system that you are having the issue so that we could help to navigate you to the right tags/spaces.



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