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Trying to define subaccount on cloud connector

I have successfully entered the Region Host and Subaccount in the Cloud Connector Administration. I am now trying to enter the second Subaccount and the password (not sure why these last 2 are required), and have not been able to successfully enter these, it's not passing the authentication. I have tried the first subaccount name again and its password, tried my personal account (S#) and its password, tried the Cloud connector ID and password. Nothing works. Not sure what is being asked for here, and the documentation is not clear. Please help. Thanks

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1 Answer

  • Feb 17, 2018 at 01:05 AM

    Hi Becky

    The subaccount should only be entered once.

    Here's the Add Subaccount dialog:

    Choose the relevant host from the region host drop-down, and enter the name of your subaccount into the "Subaccount" field. If you want to, enter a name into the "Display Name" field.

    The "Subaccount User" and "Password" fields contains the user, you want to connect as, and that user's password. If you're on the trial landscape, just enter your S-user and its password. If you're on an enterprise account, please note that the user must have the Cloud Connector Admin role in the subaccount. Otherwise, the connection will fail.



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