Hi Guys,
I'm working with CRM 5.0 with ICI. In CRM the identification of business partner by canonical numbers are not recognized correctly
If telephone numbers of business partners are transferred to the SAP System in canonical form (that is in the form 12345678), the identification of the business partner fails. In the Interaction Center WebClient does not recognize canonical numbers that have a "aa bbb ccccccc" format correctly (never found the bussiness partner).
I test directly in CIC (Interaction Center WinClient) and the manual identification of the bussiness partner fails (write the number in canonical in the field telephone, including country area).
The number in SAP in stored in canonical format, but I saved the number of telephone and SAP add the +country code if I review directly in the system (because depend of the country). In other words, in the field telephone the number is saved like 454589 (not plus , not country code).
Any idea?
Regards,
Lyda