Hello Community,
I have a very strange case happening with activity long texts in PM notifications. Please find below the scenario:
99.9% of the time, the activity long text is saved correctly in the notification and the icon shows correctly in IW23. In 0.1% of cases the activity long text is saved and what happens here is very strange, the icon is not shown in IW23. I realise that the INDXT not being updated has already been looked at in the post https://archive.sap.com/discussions/thread/1933660, however, here the problem is different:
When checking STXH, it is possible to see that the user has created two or more records on STXH at exactly the same time (HH:MM:SS) as completely different notifications processed earlier during the users working time. We have checked with users regarding use of two or more parallel sessions and pressing save quickly, but this is not the case. Each time they have stated they are only inputting in one session.
Our current gut feeling is that the two or more previous texts are hanging and have not been committed to the database although all other attributes were saved at the correct time (or a couple of minutes earlier)
Has anyone else faced this? Does anyone have a potential solution?