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POWL Query is Auto Refreshed when worklist is opened


POWL issue which is leading to deteriorating performance is the initial auto refresh of one query when we open the worklist. we dont want to work on that query but since he clicked on the worklist the POWL will first run for that query.

for eg:
The worklist has below 5 queries. ( PFA screenshot )
1. Dispute cases
2. Credit Memos
3. Road Freight FO's
4. Rail FO's
5. Carrier invoices ..
Now when the user opens the worklist inorder to work on credit memos, the POWL is busy refreshing the Road Freight FO's even when the user doesnt want. This is causing performance issue and inconvenience to user as user has to wait for the Road Freight FO's refresh to get over inorder to click on credit memos. I checked for the POWL ID in POWL_QUERY but the refresh type is set to manual for the Road Freight FO's. Is there anything that am missing ?

Basically non of the queries should refresh when the worklist is opened. The user will click whichever he wants to access.

Kindly suggest.

Thanking in Advance


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1 Answer

  • Feb 19, 2018 at 04:04 PM

    You can make a setting on user level, you have to click on the blue "Personalize" text in the worklist. Here you can set a Default Query and e.g. Refresh Type "On every Page Visit" than this query will be your default every time you open the worklist.

    With the config-mode you can also make it valid for all users, see one of the answers in the thread below:

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