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Former Member

How can i get the Tags for the service tickets ?

Hi Experts,

How can know the Tags details stored for the service ticket i need to fetch the tags for the service ticket what is the business object name for the tags where it gets stored??

Kindly help,

Thanks,
Siraj.

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2 Answers

  • Oct 26, 2016 at 11:34 AM

    Hello Siraj,

    This is an intrinsic, general service which is not mapped to a Business Object.

    Sorry,
    Horst

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    • Former Member

      Hi Horst,

      Thanks for the response.

      So there is no possibility to get this data by any way? where it get stored then?

      My scenario is while loading(Opening) the ticket i need to get the ticket related tags and pass that to the third party to get the helpful information based on the tag send.

      Thanks,
      Siraj.

  • Oct 27, 2016 at 11:03 AM

    Hello Siraj,

    The only way is to request a Reuse Library for accessing the tags.(via incident)

    Sorry,
    Horst

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