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C4C CPI MRS Integration - No sending of ticket items

In CPI we implemented the package "SAP Cloud for

Customer Integration with SAP Multiresource Scheduling add on".
In our C4C Tenant we made all the required Settings for CPI - MRS Integration using scope MRS S/4 HANA. Testing the Demand Replication from C4C communication arrangements shows result in CPI.
Now we created a ticket and item in C4C and used "auto dispatch" or "appoiuntment" or "manual" and in no case we can see a reaction in CPI.

How can we trigger sending Demand replication fromm C4C ?

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2 Answers

  • Best Answer
    Feb 21 at 07:45 AM

    Dear Bodo,

    This error is due to missing ID Mapping or Code List Mapping in your system, however without the detailed error log, i cannot pin-point what is missing exactly.

    If you are unable to find and maintain missing mappings, kindly report an incident to SAP.

    Regards,

    Shivanand B H

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  • Feb 21 at 03:10 PM

    The ID mapping was filled.
    This solved the problem.

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